Frequently Asked Questions

Client Questions

  • Who can access any of The Rainbow Paws Programs?

    All of our programs are available to clients who hold a current concession card.

  • Are all the programs free to access?

    The Street Support program are available to anyone who attends one of our distribution locations. Please contact one of our Community Partners for details on how to access their services. The Rolling Tuckerbox program is free to clients who hold a current concession card. A referral from a social worker is required to access this program. For the Code Rainbow, Snip Snip and Hotel Bookings programs, these are subsidised and the client is asked to contribute a small amount to the costs.

  • Is transport available if I need to take my pet to the vet?

    No, the client is responsible for booking their pet into the vet and arranging transport to and from the vet clinic

  • How does a client access emergency boarding

    In order to receive assistance with emergency boarding, we will need an individual to be supported by a social worker from a human service provider. The social worker needs to provide a referral for the client for their application to be processed.

Supporter Questions

  • What items can I donate?

    We gladly accept pet items such as pet food (sealed and in date), toys, jackets and bedding in a brand new or good condition. We can not accept items such as towels, pillows, doonas and blankets.

  • Do you accept opened bags of pet food?

    Unfortunately due to health and safety reasons, we are only able to accept unopened and in date food.

  • Can you pick up my donation?

    Yes, we can certainly pick up any donations. Alternatively we have various drop off locations around Canberra if you find that more convenient.

  • I would like to make a donation. Is it tax deductible?

    Yes, all donations over $2 are tax deductible. If you make a donation, please email your details and donation amount so we can send you a tax receipt.